Business Rules - Messaging Definitions - Automatic Messages

To access and perform actions in the module:

  1. Contact your project manager to activate the module.

  2. Assign the permit Perform actions in Messaging Definitions module

The Automatic Messages tab is used for creating and viewing automatic text and e-mail messages. You can create separate messages for each customer user interface language.

E-mail messages are sent using custom XSL files uploaded into the system. The content of the text messages is defined in the module.

Automatic messages can be defined for the following events:

Automatic messages are sent to all passengers in the travel file except for Receipt issued messages. Receipt issued messages are sent to the receipt beneficiary. The phone number used is the passengers Mobile Phone number. If there is no Mobile Phone, the message is sent to the Main Phone number.

Automatic messages are not sent for proposal travel files.

After the automatic message is sent, a communication record is created in the travel file. If attachments were sent, they are added to the communication record.

The content of both automatic and manual messages can contain specific strings which are replaced with travel file and transaction data. For example, "Dear {First name} {Last name} becomes "Dear Allan Banks."

Click here for a full list of strings that can be replaced with travel file data

What can you do in this tab?

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