To access and perform actions in the module:
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The Messaging Definitions module is used for creating e-mail and text messages which can be sent to customers either automatically (e-mail and text messages) or manually from the travel file (text messages). You can create separate messages for each customer user interface language.
E-mail messages are sent using custom XSL files uploaded into the system.
The content of the text messages is defined in the module. To send text messages, you need to negotiate a commercial agreement with a mobile provider. The credentials received from the mobile provider are entered in the Website definitions.
The module is divided into two tabs:
Automatic Messages: View and create automatic messages
Manual Messages: View and create manual messages
Automatic messages can be defined for the following events:
External system reservations unconfirmed: The message will be sent each time a booking created through OP_SET_PAXFILE has a status that is not OK. With e-mail messages, the itinerary is sent as an attachment.
All transactions confirmed: The message will be sent when a transaction is added to a travel file or the status of a transaction changes in a travel file, and the status of all transactions in the travel file is OK. The system does not look at quote, proposal and remark transactions, cancelled transactions and informative flights. With e-mail messages, the itinerary is sent as an attachment.
Receipt issued: The message will be sent when a receipt is issued in the travel file. With e-mail messages, the receipt is sent as an attachment.
Send documents: The message is sent when a user marks a travel file as completed.
Automatic messages are sent to all passengers in the travel file except for Receipt issued messages. Receipt issued messages are sent to the receipt beneficiary. The phone number used is the passengers Mobile Phone number. If there is no Mobile Phone, the message is sent to the Main Phone number.
Automatic messages are not sent for proposal travel files.
Users can send manual messages from the travel file, and when sending invoices, receipts and itineraries. The message content is initialized from the Messaging Definitions module and can be customized by the user.
The content of both automatic and manual messages can contain specific strings which are replaced with travel file data. For example, "Dear {First name} {Last name} becomes "Dear Allan Banks."
Each message sent through the module is saved as a communication record in the travel file. If attachments are included in the e-mail message sent, they are added to the communication record.