This topic explains how to mass import travel agents/corporate clients into the system from a Microsoft Excel file.
The Microsoft Excel file you want to import needs to contain the following columns:
Column |
Content |
Mandatory |
| Company Name | Alphanumeric field, up to 50 characters | Yes |
| Account Currency | Currency code as predefined in Setup - Currencies | Yes |
| Credit Limit | Numeric field. If 0 leave empty. | No |
| The company is | Travel agent/corporate client. If empty the default is travel agent. | No |
| Payment terms | Must be one of the following:
|
Yes |
| Days | Numeric field, up to 3 digits. | No |
| Pay cash on non-refundable | Yes/No | No |
| Hide non-refundable services | Yes/No | No |
| Invoice amount | Gross/Net
If empty, the default is Net. |
No |
| Association number | Alphanumeric field, up to 16 characters | No |
| VAT number | Alphanumeric field, up to 16 characters | No |
| Company number | Alphanumeric field, up to 10 characters | No |
| IATA number | Alphanumeric field, up to 8 characters | No |
| General ledger Acc# | Alphanumeric field, up to 10 characters | No |
| Online GDS code | No | |
| File GDS code | No | |
| Report reservation by | Fax/Email.
If empty the default is Email. |
No |
| Manager | No | |
| Accounting department | No | |
| Address | No | |
| City | Alphanumeric field, up to 25 characters | No |
| Province/State | Alphanumeric field, up to 25 characters | No |
| Country | Country name as predefined in Setup - Countries | No |
| Postal code | Alphanumeric field, up to 10 characters | No |
| Yes, only if Report reservation by is Email or empty. | ||
| MainPhone | No | |
| Main fax | Yes, only if Report reservation by is Fax | |
| Market | Market name as predefined in Setup - Markets. | No |
Agent Type |
The travel agent/corporate client type as predefined in Setup - Travel Agent/Corporate Client Types |
No |
If the file is missing mandatory information, the travel agent/corporate client is not going to be imported. If the file is missing non-mandatory information, the travel agent/corporate client is imported without this information.
Go to Setup – Business Environment - Corporate Client/Travel Agent Accounts.

Click Import Travel Agents/C. Clients.
The Import C. Clients/Travel Agents dialog box appears.

In the File field, click Browse, and select the file you want to import.
Click Upload.
If you want the travel agents/corporate clients to override existing accounts in the system, select Update existing travel agents/corporate clients.
In the Send report to this e-mail field, enter the e-mail address to which the import results are going to be sent to.
To import the travel agents/corporate clients, click Import.
For each row in the file, a new travel agent/corporate client account is created.
A B2B user is created for each user. The user name is the number entered in the MainPhone column.
After the file is imported, an e-mail message is sent to the e-mail address you entered with the following information:
The number of travel agents/corporate clients in the file.
The number of travel agents/corporate clients successfully imported into the system.
The names of the travel agents/corporate clients that were not imported into the system due to missing mandatory information (currency, payment terms, e-mail or fax).
The names of the travel agents/corporate clients that were imported without a market and the market name in parenthesis.
The names of the travel agents/corporate clients that were updated. This section only appears if you selected Update existing travel agents/corporate clients.