White Label Configuration

I.What is a White Label Site?

A white label site is a website which you create for a specific travel agent with whom you work on a B2B basis. This website, branded with the agent's unique logo, operates with your database and allows the travel agent to sell products from your contracts as if his or her own. Via this white label site, products are sold to individual customers on a B2C basis.

The white label website is an additional configuration that needs to be defined from your B2E installation.

The prices displayed on the white label site are the selling prices (gross) to the B2C customer. These prices include the commission to which the travel agent is entitled.

The B2C customer will use a credit card as payment for the purchase. The entire payment amount will be remitted to you, after which you will remit the relevant commission to the travel agent of the white label site.

II.Setting Up the White Label Site

1. Create an agent account for the travel agent of the white label site:

   1. Go to Setup – Business Environment - Agent Accounts.

   2. Click Click here to add a new agent.

   3. Define the new travel agent as described in Setup - Business Environment - Corporate Client/Travel Agent Accounts - New Item.

   4. In the Payment Terms field - in the Company Information expander - select Cash Basis from the drop-down list.

   5. Click Save.

2. Define the commission percentage to which the travel agent is entitled:

   1. Go to Business Rules - Commission Definitions.

   2. Define the commission percentage for the travel agent.

3. Define the B2C site:

   1. Go to Setup – Website Definitions.

   2. In the Configuration name field, select the B2C white label site from the drop-down list.

   3. In the new B2C configuration, go to Website Definitions - Content – Services and define the products that will be sold on the B2C white label site.

   4. In the new B2C configuration, go to Website Definitions - Booking.

   5. In the Default agent field, select the travel agent of the white label site from the drop-down list.

   6. Define the white label site's branding. In the new B2C configuration, go to Website Definitions - UI Design and use the options to customize the user interface and documentation.

   7. Define the white label site's payment gateway. In the new B2C configuration, go to Website Definitions - Payment Options and define the relevant payment gateway.

   8. Define the white label site's currency. In the new B2C configuration, go to Website Definitions - Currency.

   9. In the Default currency when displaying price evaluation to customer option, select the travel agent's currency from the drop-down list.

   10. Select Fixed as the Currency mode.

   11. Define the reservation confirmation message to be sent to the customer (if required). Go to Website Definitions - Login Type - Corporate Client/Travel Agent and Customers - Customer and define the message text in the Documents expander.

III.The B2C Reservation Process

The B2C booking process includes the following successive steps:

1. The B2C customer makes a booking on the white label site.

2. The B2C customer pays the full amount of the booking by credit card.

3. An invoice and receipt, for the full gross amount, are issued from the travel file.

   A voucher can be automatically issued to the customer upon full payment by selecting Automatically issue document for fully paid booking in Website Definitions - Debit Terms.

IV.Remitting Agent Commission to the Travel Agent

As described above, the B2C customer remits payment for an invoice in the gross amount of the travel file.

This gross amount includes the commission to which the travel agent is entitled.

Upon payment of the invoice by the customer, the system creates an ACI (Agent Commission Invoice) document in the amount of the commission for the agent associated with the white label site.

On a periodical basis, you will use the Agent Reconciliation module to issue a remittance to the travel agent in the amount of the ACI documents accumulated.