Amadeus is a global distribution system (GDS) providing access to flights of over 400 airlines world-wide as well as hotels and cars. Amadeus webservices is a webservices version of the Amadeus distribution system that returns XML files, which allow the system to be better understand the information that is sent to and returned from Amadeus.
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Note that the activation of this interface is contingent upon a commercial agreement with Amadeus. Certificate validation from Amadeus must also be obtained. You need to choose which version of Amadeus to work with. You cannot work with both Amadeus webservices and the older version of Amadeus. |
Go to Setup – Website Definitions.
In the Configuration name field, select the relevant configuration from the drop-down list.
Go to Content - Reservation Systems - Amadeus WS.
In the Active Services section, select Flight.
In the Amadeus Web Service section:
In the URL field, enter the server url address as supplied to you by Amadeus.
In the Office ID field, enter the officeID as supplied to you by Amadeus.
In the User name field, enter the user name supplied to you by Amadeus
Not mandatory. In the Organization field, enter the organization code that Amadeus sent you.
Password field, enter your password as supplied to you by Amadeus.
In the Agent details field, enter your agent details as supplied to you by Amadeus.
In the C. Client Identifier, enter the remark used to identify to corporate clients attached to the PNR.
To be able to retrieve markup from Amadeus PNRs, select Retrieve Markup from PNR.
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Markup is only retrieved from ticketed PNRs. When this option is selected, the system sends a separate query to Amadeus to retrieve the markup. In order to be able to retrieve markup you need to have the Service Fee Manager permit with Amadeus. |
If you do not want PNRs imported through Amadeus WS without a corporate client identifier to be associated with a corporate client select Do not add corporate client to travel files opened for PNRs without a C. Client identifier.
In the Form Of Payment section:
Click Click here to add a new form of payment.
In the Airline field, enter the 2-letter airline code.
In the FOP field, enter the FOP (form of payment) command of the airline as supplied to you by Amadeus.
In the FV field, enter the FV of the airline as supplied to you by Amadeus.
In the Identification field, select the Amadeus identification of the FOP from the drop-down list.
In the Price Types section:
Click Click here to add a new Price type
In the Code field, enter the price code of the fare type as supplied to you by Amadeus
In the Corporate ID field, enter the corporate ID for the specific price code that Amadeus supplied you with.
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To delete
an existing price code,
select the price code and click the Delete
icon
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If required, in the Special remark (SSR) section, to add a remark to the PNR in Amadeus:
Select the Send special remark check box.
In the Type field, enter the remark code as supplied to you by Amadeus.
In the Company ID field, enter your company ID as supplied to you by Amadeus.
In the Free text field, enter text that will be displayed with the remark code.
If required, in the Special key (SK) section, to activate a special key in the PNR:
Select the Special key is active check box.
Click Click here to add a new special key.
In the Company ID field, enter your company ID as supplied to you by Amadeus.
In the Type field, enter the special key code as supplied to you by Amadeus.
In the Free Text field, enter text that will be displayed with the special key code.
If required, in the Queue Definitions section:
To define a queue from which PNRs can be imported into a travel file, in the PNR import queue field, enter a queue number.
If you import PNRs from queues, and you have separate queues for each branch with separate office IDs, in the More offices for PNR Import section:
For each office with a queue, click Click here to add a new office, and enter the Office ID, and the PNR import queue from which the system imports the PNR.
If required, in the Discount code section, enter discounts to be sent to Amadeus during the reservation process:
Click Click here to add a new special key, and enter the discount code.
Click Save.
Supported/Unsupported Features:
Feature |
Supported |
Unsupported |
All fare types (published, negotiated, and IT) |
✔ |
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Commission and markup definitions for published and net fares |
✔ |
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Multi-selection flight search (up to 3 destinations) |
✔ |
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Airline codesharing Operating airline information provided in flight details |
✔ |
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Open travel files in the system based on Amadeus PNR |
✔ |
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Update travel files in the system by importing an Amadeus PNR |
✔ |
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Optional ticketing interface (Amadeus Robot required) |
✔ |
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Flight search according to destination using IATA code |
✔ |
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Flight search according to airline |
✔ |
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Flight search according to direct flight |
✔ |
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Flight Duration |
✔ |
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Round trip flight search |
✔ |
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One way flight search |
✔ |
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Flight search according to class (Economy, Premium Economy, Business, and First) |
✔ |
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Flight search according to time of day
Morning: 07:00 +/- 5 hours Noon: 14:00 +/- 3 hours Evening: 19:00 +/- 3 hours Night: 01:00 +/- 4 hours |
✔ |
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Price breakdown of fare and taxes |
✔ |
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Pricing according to age (infant, child, adult, senior) Automated verification using date of birth |
✔ |
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Online cancellation |
✔ |
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User selection of inbound and outbound flights |
✔ |
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Meal selection in the system (for B2E only) |
✔ |
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Detailed flight information: aircraft type, airline carrier, and link to terms and conditions. |
✔ |
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Seat selection |
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X |
Cancellation fee policy |
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X |
Online reservation amendment |
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X |
Mini Rules |
✔ |
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EMD |
✔ |
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Partial cover for credit supp |
✔ |
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Reservation Parameters:
A reservation has a minimum of 1 passenger/maximum of 9 passengers.
A reservation has a minimum of 2 days/maximum of 1 year.
Limitations:
The passenger's first name must contain at least 2 characters.
The passenger's last name must contain at least 2 characters.
The return flight must be at least two days after the departure flight.
Search query results are displayed in ascending price order (lowest price first).
The following flight information is available to the B2E user:
Airline carrier
Flight number
Dates
ETD
ETA
Airport
Available seats
Class
Ticketing date (time limit)
Fare type: P (Published), N (Negotiated)
Total price for all passengers including taxes
BBML - Baby Food
CHML - Child Meal
DBML - Diabetic
GFML - Gluten Free
KSML - Kosher
LFML - Low Cholesterol/Fat
LSML - Low Sodium/No Salt
MOML - Muslim Meal
VGML - Vegetarian/Non-Dairy
VLML - Vegetarian/Milk/Eggs
After completing a travel file in the system, a PNR is created in Amadeus with the following details:
Flights
Passenger details (name, date of birth, telephone number, and e-mail address)
Ticketing date (time limit)
The PNR will also contain the following optional details (if defined in the Amadeus configuration):
FOP
Special remarks
Special key
Price type
When importing a PNR, the user is added to the travel file, and then the branch the user is associated with. If there is no user, the travel file is opened without a user and without a branch. They can be manually entered at a later date.
Supported phone types:
3 - business phone (work)
4 - home number
5 - General phone (main/none)
P01 - Fax
7 - Mobile
When a PNR is imported, the system compares the tickets in the transaction with the tickets included in the PNR. For each ticket in the transaction that does not exist in the PNR, the system sends a query to Amadeus Webservices to determine of the ticket has been voided. If the interface returns that the ticket has been voided, the system will void the ticket in the travel file.
Refunds are issued automatically when the PNR is imported.
When importing PNRs using From PNR, the system uses the user's Office ID, and not the Office ID defined in this page.
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